This site uses cookies to provide you with the best possible user experience. Cookies enable you to enjoy features like comparing units and help tailor messages and ads directly for your interests on our sites and others. By continuing to use our site, you accept our cookies. You can learn more in our Terms & Conditions and Privacy Policy.

Got it
Got it
Find an Apartment Student Housing Neighborhoods Communities Stories About Us Customer Service Pledge Contact Us
Resident Portal Careers

Customer Service Pledge

Our company was built on the power of human connection and a focus on delivering joy and care.

A welcoming smile. A supportive ear. A personal touch. You’ll feel that warmth at every turn.

  • At move-in, you’ll be welcomed to your new home by a member of our property team. They will introduce you to the property, share some information about your residence, and address any of your questions. They are responsible for ensuring your experience with us is a great one.
  • During weekdays, your questions or concerns will receive a personal response within two business days. And, we’ll respond to your maintenance request within two business days. If we cannot complete the work within two business days, you will be notified of the status and when to expect resolution. Of course, emergency maintenance is available 24/7.
  • Plus, you can expect personal check-ins throughout your time with us, just to see how you are enjoying your home. And when it’s time to move, you’ll be offered an in-person review of your move-out process.

Most of all, you’ll be part of a community you’ll love to call home.

In fact, we guarantee it.

If we haven’t met your expectations, within 30 days of move-in, you can transfer to another residence within your community, transfer to another Dweck community, or break your lease with no questions asked and no additional fees.

 

Dweck Properties Customer Service Pledge

Skip to content